Turkiye Klinikleri Journal of Dental Sciences

.: ORIGINAL RESEARCH
Diş Hekimliği Fakültesi Öğrencilerinin İletişim Becerileri ve Empatik Eğilimlerinin Değerlendirilmesi: Tanımlayıcı Bir Çalışma
Evaluation of Communication Skills and Empathic Tendencies of Faculty of Dentistry Students: A Descriptive Study
Ramazan GÜNEŞERa,b
aBolu Abant İzzet Baysal Üniversitesi Mehmet Tanrıkulu Sağlık Hizmetleri Meslek Yüksekokulu, İlk ve Acil Yardım Programı, Bolu, Türkiye
bEskişehir Osmangazi Üniversitesi Sağlık Bilimleri Enstitüsü, Tıp Tarihi ve Etik ABD, Eskişehir, Türkiye
Turkiye Klinikleri J Dental Sci. 2022;28(3):682-90
doi: 10.5336/dentalsci.2021-86245
Article Language: TR
Full Text
ÖZET
 Amaç: İletişim becerileri ve empati davranışlarının gelişimi, hekim-hasta etkileşimi ve etkin bir sağlık hizmeti sunumu bakımından önemli bir role sahiptir. Tanımlayıcı nitelikte olan bu çalışmanın amacı, diş hekimliği fakültesi öğrencilerinin iletişim becerileri ve empatik eğilimlerini belirlemektir. Gereç ve Yöntemler: Bu çalışma, bir devlet üniversitesi diş hekimliği fakültesinin tüm sınıflarını kapsamaktadır. Çalışmanın verileri, sosyodemografik veri formu, İletişim Becerileri Ölçeği ve Empatik Eğilim Ölçeği'ni içeren anket formu aracılığıyla Mayıs-Haziran 2021 tarihleri arasında çevrim içi ortamda toplanmıştır. Verilerin istatistiksel analizinde, SPSS 22.0 paket programı kullanılmıştır. Bulgular: Çalışmaya katılan toplam 242 öğrencinin %73,1'inin (n=177) kadın, %26,9'unun (n=65) ise erkek olduğu saptanmıştır. Öğrencilerin iletişim becerileri (96,01±10,31) ve empatik eğilim (66,70±8,11) skorları yüksek düzeyde bulunmuştur. İletişim becerileri ve empatik eğilim skorları, cinsiyet, empati eğitimi ve gelir değişkenleri bakımından karşılaştırıldığında, gruplar arasında anlamlı bir fark saptanmamıştır (p>0,05). Diş hekimliğini gönüllü olarak tercih eden öğrencilerin, hem iletişim beceri skorlarının (p=0,006) hem de empatik eğilim skorlarının (p=0,008), 'hayır/kararsızım' cevabını veren öğrencilere kıyasla anlamlı derecede yüksek olduğu bulunmuştur. İletişim eğitimi alan öğrencilerin, empatik eğilim skorlarının daha yüksek olduğu saptanmıştır (p=0,016). Öğrencilerin iletişim beceri ve empatik eğilim skorları arasında pozitif yönde ve orta düzeyde istatistiksel olarak anlamlı bir ilişki saptanmıştır (r=0,552: p<0,001). Sonuç: Diş hekimliği fakültesi öğrencilerinin, iletişim becerileri ve empatik eğilimleri yüksektir. Mesleği gönüllü tercih etmek ve konu ile ilgili eğitim almış olmak, empati ve iletişim becerilerini olumlu etkilemiştir. Öğrencilerin iletişim becerileri ve empati eğilimleri arasında anlamlı bir ilişki olduğu ve birbirlerini pozitif yönde etkiledikleri anlaşılmıştır.

Anahtar Kelimeler: İletişim; empati; diş hekimliği öğrencileri; sosyodemografik faktörler; meslek etiği
ABSTRACT
 Objective: Improvement of communication skills and empathy behaviors have a crucial role in physician-patient interaction and effective health care delivery. The aim of this descriptive study is to determine the communication skills and the empathic tendencies of students of dentistry faculty. Material and Methods: This study covers all classes of a state university faculty of dentistry. The data of the study were collected online between May-June 2021 through a questionnaire including socio-demographic data form, Communication Skills Scale and Empathic Tendency Scale. SPSS 22.0 package program was used in the statistical analysis of the data. Results: It was determined that 73.1% (n=177) of the 242 students participating in the study were female and the remaining 26.9% (n=65) were male. It was found that students' communication skills (96.01±10.31) and empathic tendency (66.70±8.11) scores were high. As the communication skills and the empathic tendency scores were analyzed in terms of the gender, age, empathy education and income, no significant difference was found between the groups (p>0.05). It was found that both the communication skill scores (p=0.006) and the empathic tendency scores (p=0.008) of the students who voluntarily preferred dentistry were significantly higher than the students who answered as no or indecisive. It was determined that the students who received communication training had higher empathic tendency scores (p=0.016). A positive and moderate statistically significant correlation was found between the communication skills and the empathic tendency scores of the students (r=0.552: p<0.001). Conclusion: The communication skills and the empathic tendencies of the students of the dentistry faculty were high. Choosing the profession voluntarily and having received training on the subject affected their empathy and communication skills, positively. It has been understood that there exists a significant relationship between the communication skills and the empathic tendencies of the students and these affect each other positively.

Keywords: Communication; empathy; dentistry students; socio-demographic factors; professional ethics
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-To determine the tendency of the visitors on using our website

-To send print publications/correspondences

-To send press releases or notifications through e-mail

-To generate a list for an event or competition

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Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. may block the website to users in the following events:

-Information with wrong, incomplete, deceiving or immoral expressions is recorded to the website,

-Proclamation, advertisement, announcement, libelous expressions are used against natural person or legal identity,

-During various attacks to the website,

-Disruption of the website because of a virus.

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Without the written consent of Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. the information on the website cannot be downloaded, changed, reproduced, copied, republished, posted or distributed.

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