Turkiye Klinikleri Journal of Nursing Sciences

.: ORIGINAL RESEARCH
Türk Diyabet Eğitim Hemşirelerinin İletişim ve Dinleme Becerilerinin Değerlendirilmesi: Kesitsel Çalışma
Evaluation of Communication and Listening Skills of Turkish Diabetes Educational Nurses: Cross-Sectional Study
Ezgi DİRGARa, Nermin OLGUNa
aHasan Kalyoncu Üniversitesi Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü, Gaziantep, Türkiye
Turkiye Klinikleri J Nurs Sci. 2022;14(4):1128-34
doi: 10.5336/nurses.2022-89765
Article Language: TR
Full Text
ÖZET
 Amaç: Araştırmada, Türkiye'deki diyabet eğitim hemşirelerinin iletişim ve dinleme becerilerini değerlendirmek amaçlanmıştır. Gereç ve Yöntemler: Araştırma, tanımlayıcı-kesitsel türde planlanmış ve Diyabet Hemşireleri Derneği'ne kayıtlı 112 diyabet eğitim hemşiresi ile yürütülmüştür. Veriler; Aralık 2021-Şubat 2022 tarihleri arasında Hemşire Tanıtıcı Bilgi Formu, İletişim Becerileri Değerlendirme Ölçeği ve Dinleme Becerisi Ölçeği ile çevrimiçi yollarla toplanmıştır; normallik analizlerinden sonra uygun olan tanımlayıcı ve ilişki arayıcı istatistikler kullanılarak değerlendirilmiştir. Tüm istatistiksel kararlarda p<0.05 olarak kabul edilmiştir. Bulgular: Hemşirelerin %69,6'sının lisans eğitimi mezunu olduğu, %75'inin dinleme ve iletişim becerilerine yönelik eğitim aldığı, %81,2'sinin diyabet eğitim hemşireliği sertifikası olduğu, %69,6'sının diyabet eğitim hemşireliği dışında hastane içi başka görevlendirmeleri olduğu saptanmıştır. Diyabet Eğitim Hemşirelerinin yaş ortalamaları 42,16±7,34, çalışma yılları 9,38±7,12'dir. Dinleme Becerisi Ölçeği' nden 62,44±6,20 puan alırken, İletişim Becerileri Değerlendirme Ölçeği toplam puan ortalamaları 80,20±7,38'dir. Çalışmaya katılan hemşirelerin tanıtıcı ve mesleki özelliklerine göre ölçeklerden aldıkları puan ortalamalarının karşılaştırılmasına bakıldığında; eğitim durumları ve diyabet eğitimi dışında başka hastane içi görevlendirmeleri olması durumları ile arasında istatistiksel olarak bir anlamlı fark bulundu(p=0.047, p=0.025). Sonuç: Lisansüstü eğitim alan diyabet eğitim hemşirelerinin lisans öncesi ve lisans mezunu hemşirelere göre dinleme becerilerinin daha yüksek olduğu; hastane içinde diyabet eğitimi dışında görevlendirmeleri olmayan hemşirelerin ise hem iletişim hem de dinleme becerilerinin daha yüksek olduğu belirlendi. Hemşirelerin iletişim becerileri arttıkça dinleme becerileri de artmaktadır.

Anahtar Kelimeler: Diyabet eğitim hemşiresi; iletişim becerisi; dinleme becerisi
ABSTRACT
 Objective: The aim of the study was to evaluate the communication and listening skills of diabetes education nurses in Türkiye. Material and Methods: The study was planned as a descriptive-cross-sectional study and was conducted with 112 diabetes education nurses registered to the Diabetes Nurses Association. Data; It was collected online between December 2021 and February 2022 with Nurse Introductory Information Form, Communication Skills Evaluation Scale and Listening Skills Scale; After normality analyzes, appropriate descriptive and correlational statistics were used. In all statistical decisions, p<0.05 was accepted. Results: It was determined that 69.6% of the nurses graduated from undergraduate education, 75% received training on listening and communication skills, 81.2% had diabetes education nursing certificate, 69.6% were in-hospital except diabetes education nursing. It was found that he had other assignments. The mean age of Diabetes Education Nurses was 42.16±7.34, and their working years were 9.38±7.12. While he got 62.44±6.20 points from the Listening Skills Scale, the total mean scores of the Communication Skills Evaluation Scale were 80.20±7.38. Considering the comparison of the mean scores of the nurses participating in the study according to their introductory and professional characteristics; A statistically significant difference was found between their education status and their inhospital assignments other than diabetes education (p=0.047, p=0.025). Conclusion: Diabetes education nurses with postgraduate education have higher listening skills than nurses with pre-graduate and undergraduate degrees; It was determined that nurses who did not have assignments other than diabetes education in the hospital had higher both communication and listening skills. As nurses' communication skills increase, their listening skills also increase.

Keywords: Diabetes education nurse; communication skill; listening skill
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