Turkiye Klinikleri Journal of Medical Sciences

.: ORIGINAL RESEARCH
Satisfaction with Quality and Access to Al-Masjid Al-Haram Services Among Persons with Disabilities During Umrah Season, 1441 H (2019-2020): Cross-sectional Study
Hicri 1441 (2019-2020) Umre Sezonunda Engelli Kişilerde Mescid-i Haram'a Ulaşım ve Kaliteden Memnuniyet Durumu: Kesitsel Çalışma
Mohamed Osama NOURa,b
aDepartment of Public Health and Community Medicine, Damietta Faculty of Medicine, Al-Azhar University, EGYPT
bFaculty of Public Health & Health Informatics, Umm Al-Qura University, Makkah, KSA
Turkiye Klinikleri J Med Sci. 2021;41(3):242-9
doi: 10.5336/medsci.2021-82409
Article Language: EN
Full Text
ABSTRACT
 Objective: To assess satisfaction with quality and accessibility compliance to Al-Masjid Al-Haram services among wheelchair users, to determine how far the disability policy of Grand Mosque authorities has contributed to creation of accessible built environments. Material and Methods: A cross-sectional study was designed using a structured questionnaire to collect data from 377 wheelchair users visiting Al-Masjid Al-Haram in Makkah city during Umrah season 1441 H (2019-2020). We assessed socio-demographics, information on access to, use of and satisfaction with Al-Haram services which are essential for visitors to get in and out, moving around and using the services. Results: Services with highest satisfaction included accessibility, signboards, warning boards and pathways while parking space, enough lifts to easily reach toilets and cost of renting wheelchair were with the lowest level of satisfaction. Their satisfaction with overall provided services and overall experience in quality of provided services were above average (72.9% and 68.2%, respectively) and they were not statistically related with any socio-demographic variable (p>0.05). Conclusion: Our results may help authorities to drive future services in a meaningful direction to consider the needs of persons with disabilities and to improve usability and functionality of services provided at Al-Masjid Al-Haram to ensure a barrier-free environment for all.

Keywords: Satisfaction; accessibility; persons with disabilities; Al-Masjid Al-Haram
ÖZET
 Amaç: Tekerlekli sandalye kullananlarda Mescid-i Haram'a ulaşma ve kalitesinden memnuniyeti değerlendirmek, Büyük Cami yetkililerinin engellilik politikalarının ulaşılabilir yapılı çevrelerin yaratılmasına ne ölçüde katkıda bulunduğunu belirlemek. Gereç ve Yöntemler: Hicri 1441 (2019-2020) Umre sezonunda Mekke'de bulunan Mescid-i Haram'ı ziyaret eden 377 tekerlekli sandalye kullanıcısının verileri yapılandırılmış bir anket formuyla toplanarak kesitsel bir çalışma yapıldı. Sosyo-demografik özellikleri, ziyaretçiler için içeri girip çıkmak, etrafta dolaşmak için ve hizmetlerden faydalanmak için önemli olan El-Haram hizmetlerine ulaşma ve kullanma ile ilgili bilgi düzeyleri değerlendirildi. Bulgular: En fazla memnuniyet ulaşılabilirlik, tabelalar, uyarı levhaları ve yollarla ilgiliyken, en düşük memnuniyet oranları park alanları, tuvaletlere kolayca ulaşmak için yeterli asansörler ve tekerlekli sandalye kira ücretleri ile ilgili bulunmuştur. Sağlanan tüm hizmetlerle ilgili ve sağlanan hizmetlerin kalitesi ile ilgili deneyimleri ortalamanın üzerindeydi (sırasıyla, %72.9 ve %68.2) ve hiçbir sosyo-demografik değişkenle istatistiksel olarak ilişkili değildi. Sonuç: Sonuçlarımız, yetkililerin engelleri olan kişilerin ihtiyaçlarını göz önünde bulundurarak anlamlı bir yönde geleceği yönlendirmesine ve sağlanan hizmetlerin kullanılabilirliğini ve işlevselliğini geliştirmek için Mescid-i Haram'da engelsiz bir ortam sağlamak için yardımcı olabilir.

Anahtar Kelimeler: Memnuniyet; ulaşılabilirlik; engelli kişiler; Mescid-i Haram
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