Journal of Traditional Medical Complementary Therapies

.: ORIGINAL RESEARCH
Satisfaction Levels Among Users of Traditional and Complementary Medicine Services: A Questionnaire Development Study
Geleneksel ve Tamamlayıcı Tıp Hizmeti Alanların Memnuniyet Düzeyleri: Bir Ölçek Geliştirme Çalışması
Yaşar DEMİRa , Bahadır YAZICIOĞLUb , Ayşegül ELBİR ŞAHİNc , Çetin GÖKTAŞd , İsmail ŞENe , Onur ÖZTÜRKb
aAlanya Alaaddin Keykubat University, Graduate Education Institute, Health Tourism, Program of Doctoral, Antalya, Türkiye
bSamsun Training and Research Hospital, Clinic of Family Medicine, Samsun, Türkiye
cSamsun Training and Research Hospital, Clinic of Anesthesiology and Reanimation, Samsun, Türkiye
dSamsun Training and Research Hospital, Clinic of Ophthalmology, Samsun, Türkiye
eSamsun Training and Research Hospital, Center for Traditional and Complementary Medicine, Samsun, Türkiye
J Tradit Complem Med. 2024;7(1):16-22
doi: 10.5336/jtracom.2023-98577
Article Language: EN
Full Text
ABSTRACT
 Objective: Traditional and complementary medicine (TCM) practices have developed rapidly in recent years. For this reason, both the World Health Organization and the countries have made new policies and legal regulations. Depending on these rapid developments, the applications of patients to TCM applications have also increased. For this reason. The aim of this study is to develop a scale to determine the satisfaction levels of TCM service recipients. Material and Methods: The data of the research, which is a methodological study, were collected face-to-face among patients who received TCM service from a public hospital between May 1, 2021 and November 30, 2022 and completed all their sessions. The data collected from the research were analyzed with SPSS 26.00 and SPSS AMOS graphics 24.00 programs. exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) was used in the study. Results: As a result of the research, a scale consisting of one dimension and 15 statements was obtained. According to EFA results, the explained variance was 73.20%, Kaiser-Meyer-Olkin 0.91, and Cronbach's alpha 0.97. According to CFA results, χ2 /degree of freedom was determined as 4.251, Goodness-of-Fit Index 0.909, Adjusted Goodness-of-Fit Index 0.805, Normed Fit Index 0.962, Comperative Fit Index 0.971, Relative Fit Index 0.930, Incremental Fit Index 0.971 and root mean square error of approximation 0.064. According to the results of EFA and CFA, the fit index of the scale was found to be at an acceptable level. Conclusion: As a result of the study, it was determined that the scale was valid and reliable.

Keywords: Traditional and complementary medicine; satisfaction; scale
ÖZET
 Amaç: Geleneksel ve tamamlayıcı tıp uygulamaları son yıllarda hızla gelişmektedir. Bu nedenle hem Dünya Sağlık Örgütü hem de ülkeler yeni politikalar ve yasal düzenlemeler yapmışlardır. Bu hızlı gelişmelere bağlı olarak hastaların geleneksel ve tamamlayıcı tıp uygulamalarına başvuruları da artmıştır. Bu nedenle bu çalışmanın amacı geleneksel ve tamamlayıcı tıp hizmeti alanların memnuniyet düzeylerini belirlemeye yönelik bir ölçek geliştirmektir. Gereç ve Yöntemler: Metodolojik bir çalışma olan araştırmanın verileri 01.05.2021-30.11.2022 tarihleri arasında bir kamu hastanesinden GETAT hizmeti alan ve tüm seanslarını tamamlayan hastalardan yüz yüze toplanmıştır. Araştırmadan elde edilen veriler SPSS 26.00 ve SPSS AMOS graphics 24.00 programları ile analiz edilmiştir. Çalışmada Keşfedici ve Doğrulayıcı Faktör analizi kullanılmıştır. Bulgular: Araştırma sonucunda tek boyut ve 15 ifadeden oluşan bir ölçek elde edilmiştir. AFA sonuçlarına göre açıklanan varyans %73,20, KMO 0,91 ve Cronbach's Alpha 0,97'dir. DFA sonuçlarına göre χ2 /df 4.251, GFI. 909, AGFI. 805, NFI. 962, CFI. 971, RFI. 930, IFI. 971 ve RMSEA .064 olarak belirlenmiştir. AFA ve DFA sonuçlarına göre ölçeğin uyum indeksinin kabul edilebilir düzeyde olduğu görülmüştür. Sonuç: Çalışma sonucunda ölçeğin geçerli ve güvenilir olduğu tespit edilmiştir.

Anahtar Kelimeler: Geleneksel ve tamamlayıcı tıp; memnuniyet; ölçek
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