Turkiye Klinikleri Journal of Health Sciences

.: ORIGINAL RESEARCH
Kalite Algısının İş Doyumu Üzerine Etkisi (Üniversite Hastanesi ve Devlet Hastanesi Örneği): Kesitsel Bir Araştırma
The Effect Of Quality Perception on Job Satisfaction (University Hospital and State Hospital Example): A Cross-Sectional Study
Abdullah SOYSALa, Bünyamin MENEKŞEb, Ramazan KIRAÇa
aKahramanmaraş Sütçü İmam Üniversitesi İktisadi ve İdari Bilimler Fakültesi, Sağlık Yönetimi Bölümü, Kahramanmaraş, TÜRKİYE
bKahramanmaraş İl Sağlık Müdürlüğü, Kahramanmaraş Necip Fazıl Şehir Hastanesi, Kahramanmaraş, TÜRKİYE
Turkiye Klinikleri J Health Sci. 2022;7(1):242-52
doi: 10.5336/healthsci.2021-82252
Article Language: TR
Full Text
ÖZET
 Amaç: Bu çalışmada, sağlık kurumlarında çalışan hemşirelerin kalite algısının iş doyum düzeyine etkisinin belirlenmesi amaçlanmıştır. Gereç ve Yöntemler: Araştırma, üniversitesi hastanesinde (227 hemşire) ve şehir hastanesinde (301 hemşireye) uygulanmıştır. Nicel araştırma deseni kullanılan bu çalışmada kolayda örneklem yöntemi kullanılmıştır. Araştırmanın evreni 1.447 kişiden oluşmakta olup örneklem olarak 528 kişi araştırmaya dâhil edilmiştir. Araştırmada 'Sağlık Çalışanlarında Kalite Algısı Ölçeği' ve 'Minesota İş Doyumu Ölçeği' kullanılmıştır. Söz konusu ölçeklerin Cronbach alfa katsayısı sırasıyla 0,990 ve 0,952'dir. Araştırmadan elde edilen veriler SPSS programında analiz edilmiştir. Analiz sonucunda tanımlayıcı istatistiklere yer verilerek normallik testi yapılmıştır. Demografik değişkenler ile ölçekler arasında analiz yapılarak bağımsız örneklem t-testi ve tek yönlü varyans analizi yapılmıştır. Ölçekler arasındaki etkiyi incelemek için regresyon analiz kullanılmıştır. Bulgular: Çalışmaya katılan hemşirelerin %71'i kadın, %29'u ise erkektir. %12,1'ini 25 yaş ve altı 64 kişi, %45,1'ini 26-35 yaş 238 kişi, %35,0'ını 36-45 yaş 185 kişi, %7,82'sini 46 yaş ve üzeri 41 kişi oluşturmuştur. %78,4'ü evli, %21,6'sı bekârdır. Hemşirelerin %57,4'ü devlet hastanesinde, %42,6'sı üniversite hastanesinde çalışmaktadır. Sonuç: Araştırma sonucunda devlet hastanesinde çalışanların, üniversite hastanesine göre kalite algı ortalamalarının daha yüksek olduğu tespit edilmiştir. Kalite algısının iş doyumunu pozitif yönde etkilediği tespit edilmiştir. Kalite algısının artması iş doyumunu da artırmaktadır.

Anahtar Kelimeler: Hemşireler; sağlık hizmetleri kalitesi; iş doyumu
ABSTRACT
 Objective: In this study, it was aimed to determine the effect of quality perception of nurses working in health institutions on job satisfaction level. Material and Methods: The research was applied in the university hospital (227 nurses) and the city hospital (301 nurses). In this study, in which quantitative research design was used, convenience sampling method was used. The population of the study consists of 1,447 people and 528 people were included in the study as a sample. 'Quality Perception Scale in Healthcare Professionals' and 'MineStatic Job Satisfaction Scale' were used in the study. The Cronbach's alpha coefficient of these scales is 0.990 and 0.952, respectively. The data obtained from the research were analyzed in the SPSS program. As a result of the analysis, the normality test was performed by including descriptive statistics. Independent sample t-test and one-way analysis of variance were performed by analyzing demographic variables and scales. Regression analysis was used to examine the effect between scales. Results: 71% of the nurses participating in the study are women and 29% are men. 12.1% were 64 people aged 25 and under, 45.1% were 238 people aged 26-35, 35.0% were 185 people aged 36- 45, 7.82% were 46 and over 41 people formed. 78.4% are married, 21.6% are single. 57.4% of the nurses work in a state hospital, 42.6% in a university hospital. Conclusion: As a result of the research, it was found that the quality perception averages of those working in the state hospital are higher than the university hospital. It has been determined that the perception of quality positively affects job satisfaction. Increased perception of quality also increases job satisfaction.

Keywords: Nurses; quality of health care; job satisfaction
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