Turkiye Klinikleri Journal of Nursing Sciences

.: REVIEW
Hemşirelik Bakımında Duygusal Emek Kavramı
Emotional Labor Concept in Nursing Care
Nurhan DOĞANa, Sultan TAŞCIb
aHemşirelik Bölümü, İç Hastalıkları Hemşireliği ABD, Amasya Üniversitesi Sağlık Bilimleri Fakültesi, Amasya, TÜRKİYE
bHemşirelik Bölümü, İç Hastalıkları Hemşireliği ABD, Erciyes Üniversitesi Sağlık Bilimleri Fakültesi, Kayseri, TÜRKİYE
Turkiye Klinikleri J Nurs Sci. 2019;11(4):417-26
doi: 10.5336/nurses.2019-64790
Article Language: TR
Full Text
ÖZET
 Günümüzde çalışma ortamında, dışarıya yansıtılan duygu ve davranışların, doğal ve kendiliğinden ortaya çıkmasının yanı sıra mesleğin temel amaçları doğrultusunda kontrollü olması beklenmektedir. Bu beklentiyle birlikte duygusal emek kavramı önem kazanmış ve gündeme gelmiştir. 'Duygusal emek', tanım olarak bir kişinin çalışma ortamında göstermiş olduğu duygusal çabayı ifade etmektedir. Son yıllarda duygulara olan ilginin artmasıyla birlikte yüz yüze ilişki ve etkileşimin yoğun olduğu hemşirelikte de 'duygusal emek' önemli bir kavram hâline gelmiştir. Hızla değişen ve gelişen sağlık bakım sistemleri içerisinde hemşirelerin kaliteli bir bakım verilebilmesi için son gelişmeleri ve toplumun ihtiyacı olan yenilikleri takip etmesi ve bakım içerisinde duygusal emeği fark ederek bilinçli bir şekilde uygulamaya aktarmaları gerekmektedir. Hemşirelikte duygusal emek, hemşirelerin gerçekte deneyimledikleri, ancak uygulamada ifade edemedikleri duygu ve düşünceleri ayırt edebilme yetisidir. Duygusal emeği bireysel ve kurumsal anlamda etkileyen pek çok faktör vardır. Duygusal emek sürecine yön veren bu faktörlerdeki farklılıklar, duygusal emeğin yüzeysel ve derinlemesine davranış boyutlarına etki etmektedir. Derinlemesine davranış alt boyutunda içsel duygular hâkimken, yüzeysel davranışta içsel duyguların bastırılması ve gerçekte olmayan duyguların davranışa yansıması söz konusudur. Bu nedenle yüzeysel davranışta hemşireler de, hasta bakımı ve iş ortamı açısından duygusal emeğin olumsuz etkileri görülürken, derinlemesine davranışta olumlu etkileri ile karşılaşılmaktadır. Bakımda duygusal emek, hem hemşirelerin bakımlarını istedikleri gibi sergilemeleri hem de hasta/sağlıklı bireyin kendini güvenli ve rahat hissedebilmesinde önemli bir yer tutmaktadır. Ancak duygusal emeğin klinikte çok fazla tanınmadığı, desteklenmediği ve öneminin göz ardı edildiği saptanmıştır. Bu çalışma ile, hemşirelik bakımında duygusal emek kavramının tanımlanması ve hemşirelik bakımına katkıda bulunmak amaçlanmıştır.

Anahtar Kelimeler: Hemşirelik; hemşirelik bakımı; hemşire klinisyenler; klinik yeterlilik; öğrenciler
ABSTRACT
 In today's work environment, the emotions and behaviors that are projected to the outside are expected to be controlled in line with the basic purposes of the profession as well as the natural and spontaneous emergence. With this expectation, the concept of emotional labor gained importance and came to the agenda. Emotional labor, by definition, refers to the emotional effort of a person in the work environment. In recent years, with the increasing interest in emotions, emotional labor in has become an important concept in nursing where face to face relationship and interaction is intense. In order to provide quality care to the nurses in rapidly changing and developing health care systems, they should follow the latest developments and the innovations that the society needs, and realize the conscious effort within the care and transfer it to the conscious application. Emotional labor in nursing is the ability of nurses to distinguish emotions and thoughts that they actually experience but cannot express in practice. There are many factors that affect emotional labor in an individual and institutional sense. The differences in these factors that guide the emotional labor process affect the superficial and deeper behavioral dimensions of emotional labor. While the inner feelings are dominant in the depth behavior sub-dimension, suppression of the inner feelings in the superficial behavior and the reflections of the non-actual feelings are reflected in the behavior. Therefore, while negative effects of emotional labor are observed in terms of nurses, patient care and work environment in superficial behavior, positive effects in depth behavior are encountered. Emotional labor in care is to keep nurses' care as they wish and to keep the patient/healthy person in an important place to feel safe and comfortable. This review aims to define the concept of emotional labor in nursing care and to contribute to nursing care.

Keywords: Nursing; nursing care; nurse clinicians; clinical competence; students
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5. PROPRIETARY RIGHTS

5.1. The information accessed through this "SITE" or provided by the users legally and all the elements (including but not limited to design, text, image, html code and other codes) of the "SITE" (all of them will be called as studies tied to "Turkiye Klinikleri"s copyrights) belongs to "Turkiye Klinikleri". Users do not have the right to resell, process, share, distribute, display or give someone permission to access or to use the "Turkiye Klinikleri" services, "Turkiye Klinikleri" information and the products under copyright protection by "Turkiye Klinikleri". Within hereby "Terms of Use" unless explicitly permitted by "Turkiye Klinikleri" nobody can reproduce, process, distribute or produce or prepare any study from those under "Turkiye Klinikleri" copyright protection.

5.2. Within hereby "Terms of Use", "Turkiye Klinikleri" reserves the rights for "Turkiye Klinikleri" services, "Turkiye Klinikleri" information, the products associated with "Turkiye Klinikleri" copyrights, "Turkiye Klinikleri" trademarks, "Turkiye Klinikleri" trade looks or its all rights for other entity and information it has through this website unless it is explicitly authorized by "Turkiye Klinikleri".

6. CHANGES IN THE TERMS OF USE

"Turkiye Klinikleri" in its sole discretion may change the hereby "Terms of Use" anytime announcing within the "SITE". The changed terms of the hereby "Terms of Use" will become valid when they are announced. Hereby "Terms of Use" cannot be changed by unilateral declarations of users.

7. FORCE MAJEURE

"Turkiye Klinikleri" is not responsible for executing late or never of this hereby "Terms of Use", privacy policy and "USER Contract" in any situation legally taken into account as force majeure. Being late or failure of performance or non-defaulting of this and similar cases like this will not be the case from the viewpoint of "Turkiye Klinikleri", and "Turkiye Klinikleri" will not have any damage liability for these situations. "Force majeure" term will be regarded as outside of the concerned party's reasonable control and any situation that "Turkiye Klinikleri" cannot prevent even though it shows due diligence. Also, force majeure situations include but not limited to natural disasters, rebellion, war, strike, communication problems, infrastructure and internet failure, power cut and bad weather conditions.

8. LAW AND AUTHORISATION TO FOLLOW

Turkish Law will be applied in practicing, interpreting the hereby "Terms of Use" and managing the emerging legal relationships within this "Terms of Use" in case of finding element of foreignness, except for the rules of Turkish conflict of laws. Ankara Courts and Enforcement Offices are entitled in any controversy happened or may happen due to hereby contract.

9. CLOSING AND AGREEMENT

Hereby "Terms of Use" come into force when announced in the "SITE" by "Turkiye Klinikleri". The users are regarded to agree to hereby contract terms by using the "SITE". "Turkiye Klinikleri" may change the contract terms and the changes will be come into force by specifying the version number and the date of change on time it is published in the "SITE".

 

30.03.2014

Privacy Policy

We recommend you to read the terms of use below before you visit our website. In case you agree these terms, following our rules will be to your favor. Please read our Terms of Use thoroughly.

www.turkiyeklinikleri.com website belongs to Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. and is designed in order to inform physicians in the field of health

www.turkiyeklinikleri.com cannot reach to user’s identity, address, service providers or other information. The users may send this information to the website through forms if they would like to. However, www.turkiyeklinikleri.com may collect your hardware and software information. The information consists of your IP address, browser type, operating system, domain name, access time, and related websites. www.turkiyeklinikleri.com cannot sell the provided user information (your name, e-mail address, home and work address, phone number) to the third parties, publish it publicly, or keep it in the website. Gathered information has a directing feature to be a source for the website’s visitor profile, reporting and promotion of the services.

www.turkiyeklinikleri.com uses the taken information:

-To enhance, improve and maintain the quality of the website

-To generate visitor’s profile and statistical data

-To determine the tendency of the visitors on using our website

-To send print publications/correspondences

-To send press releases or notifications through e-mail

-To generate a list for an event or competition

By using www.turkiyeklinikleri.com you are considered to agree that;

-Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. cannot be hold responsible for any user’s illegal and immoral behavior,

-Terms of use may change from time to time,

-It is not responsible for other websites’ contents it cannot control or the harms they may cause although it uses the connection they provided.

Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. may block the website to users in the following events:

-Information with wrong, incomplete, deceiving or immoral expressions is recorded to the website,

-Proclamation, advertisement, announcement, libelous expressions are used against natural person or legal identity,

-During various attacks to the website,

-Disruption of the website because of a virus.

Written, visual and audible materials of the website, including the code and the software are under protection by legal legislation.

Without the written consent of Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. the information on the website cannot be downloaded, changed, reproduced, copied, republished, posted or distributed.

All rights of the software and the design of the website belong to Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc.

Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. will be pleased to hear your comments about our terms of use. Please share the subjects you think may enrich our website or if there is any problem regarding our website.

info@turkiyeklinikleri.com