Turkiye Klinikleri Journal of Health Sciences

.: ORIGINAL RESEARCH
Hastane Çalışanlarının Hizmetkâr Liderlik Algısının İşten Ayrılma Niyetine Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü
The Mediating Role of Organizational Identification in the Effect of Servant Leadership Perception of the Hospital Employees on Their Turnover Intention
Onur YÜKSELa, Serkan DENİZa, Mesut ÇİMENb
aYalova Üniversitesi Termal Meslek Yüksekokulu, Yalova, TÜRKİYE
bAcıbadem Mehmet Ali Aydınlar Üniversitesi Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü, İstanbul, TÜRKİYE
Turkiye Klinikleri J Health Sci. 2021;6(4):921-7
doi: 10.5336/healthsci.2020-79109
Article Language: TR
Full Text
ÖZET
 Amaç: Rekabetin yoğun olduğu günümüz iş dünyasında, örgütlerin en önemli kaynaklarından biri de sahip olduğu insan kaynağıdır. Bu kaynağın verimli kullanılması ve örgüte bağlılığının sağlanması, örgütler için önemli hâle gelmiştir. Bu araştırmayla hizmetkâr liderliğin işten ayrılma niyetine etkisinde örgütsel özdeşleşmenin aracılık rolünün belirlenmesi amaçlanmıştır. Gereç ve Yöntemler: Araştırma, 27 Temmuz 2020-31 Ağustos 2020 tarihleri arasında Yalova'da faaliyet gösteren 2 özel hastanede gerçekleştirilmiştir. Araştırma verileri anket yöntemiyle toplanmıştır. Araştırma kapsamında 265 anket formu toplanmıştır. Bulgular: Araştırma sonucunda hizmetkâr liderlik algısının, örgütsel özdeşleşmeyi pozitif yönde etkilediği belirlenmiştir. Ayrıca hem hizmetkâr liderlik algısının hem de örgütsel özdeşleşmenin, işten ayrılma niyetini negatif yönde etkilediği belirlenmiştir. Son olarak hizmetkâr liderliğin işten ayrılma niyetine etkisinde örgütsel özdeşleşmenin aracılık rolünün olduğu belirlenmiştir. Sonuç: Araştırma sonuçları, hem hizmetkâr liderliğin ve hem de örgütsel özdeşleşmenin işten ayrılma niyetinin bir belirleyicisi olduğunu göstermektedir. Araştırma sonuçları çerçevesinde, çalışanların hizmetkâr liderlik algılarının ve örgütsel özdeşleşme düzeylerinin artırılması ve işten ayrılma niyetlerinin azaltılmasına yönelik önerilerde bulunulmuştur. Bu kapsamda, yöneticilerin çalışanlara sorunları olduğunda yardımcı olması, onlarla ilgilenmesi, performanslarını artırmaya çalışması, mesleki gelişimlerini desteklemesi, kararlara katılımlarını sağlaması, örgütsel adaleti sağlaması ve de yöneticilerin hizmetkâr liderlik davranışının geliştirilmesi önerilmektedir.

Anahtar Kelimeler: Hastane yönetimi; liderlik; hizmetkâr liderlik; örgütsel özdeşleşme; işten ayrılma niyeti
ABSTRACT
 Objective: One of the most important resources of organizations is their human resources in today's competitive business world. For the organizations, it is very important to use this source efficiently and to ensure its commitment. The aim of this research was to determine the mediating role of organizational identification in the effect of servant leadership on turnover intention. Material and Methods: The research started on 27th July 2020 and concluded on 31st August 2020 at two different hospitals in Yalova province. In this research, the data was collected by using survey method. A total of 265 questionnaire forms were gathered within the scope of the study. Results: As a result, it was found that servant leadership perception affects the organizational identification positively. It was also found that servant leadership perception and organizational identification, both affect the turnover intention negatively. Finally, it was found that organizational identification has a mediating role in the effect of servant leadership on turnover intention. Conclusion: The research results reveal that servant leadership and organizational identification, both are determinants of turnover intention. Under the light of the research results, some suggestions were provided in order to increase the servant leadership perceptions and organizational identification levels and to decrease their turnover intention. With this regard; the managers are advised to help their employees in order to solve problems, to take care of them, to give effort in order to increase their performance, to support their professional development, to ensure their involvement in decision making processes, to establish a fair organizational environment, and to improve the servant leadership behavior among the managers.

Keywords: Hospital administration; leadership; servant leadership; organizational identification; turnover intention
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www.turkiyeklinikleri.com uses the taken information:

-To enhance, improve and maintain the quality of the website

-To generate visitor’s profile and statistical data

-To determine the tendency of the visitors on using our website

-To send print publications/correspondences

-To send press releases or notifications through e-mail

-To generate a list for an event or competition

By using www.turkiyeklinikleri.com you are considered to agree that;

-Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. cannot be hold responsible for any user’s illegal and immoral behavior,

-Terms of use may change from time to time,

-It is not responsible for other websites’ contents it cannot control or the harms they may cause although it uses the connection they provided.

Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. may block the website to users in the following events:

-Information with wrong, incomplete, deceiving or immoral expressions is recorded to the website,

-Proclamation, advertisement, announcement, libelous expressions are used against natural person or legal identity,

-During various attacks to the website,

-Disruption of the website because of a virus.

Written, visual and audible materials of the website, including the code and the software are under protection by legal legislation.

Without the written consent of Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. the information on the website cannot be downloaded, changed, reproduced, copied, republished, posted or distributed.

All rights of the software and the design of the website belong to Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc.

Ortadoğu Advertisement Presentation Publishing Tourism Education Architecture Industry and Trade Inc. will be pleased to hear your comments about our terms of use. Please share the subjects you think may enrich our website or if there is any problem regarding our website.

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