Turkiye Klinikleri Journal of Nursing Sciences

.: ORIGINAL RESEARCH
Emotional Labor Behaviors of Postgraduate Nursing Students Who Continue Education Along with Work and Affecting Factors: A Cross-Sectional Study
Çalışarak Eğitimine Devam Eden Hemşirelik Lisansüstü Öğrencilerinin Duygusal Emek Davranışı ve Etkileyen Faktörler: Kesitsel Bir Çalışma
Mahire Olcay ÇAMa, Cansu GÜLERa, Hatice DAYILAR CANDANb, Özgür DEMİR GAYRETLİc, Ege Miray TOPCUa, Aysel AVCId, Yeliz AKTAŞe
aDepartment of Mental Health and Psychiatry Nursing, Ege University Faculty of Nursing, İzmir, Türkiye
bBornova Türkan Özilhan State Hospital, İzmir, Türkiye
cDepartment of Nursing Sciences, Dokuz Eylül University Faculty of Medicine, İzmir, Türkiye
dEge University Faculty of Medicine, Tülay Aktaş Oncology Hospital, İzmir, Türkiye
eİzmir Kâtip Çelebi University Atatürk Training and Research Hospital, İzmir, Türkiye
Turkiye Klinikleri J Nurs Sci. 2022;14(4):1187-95
doi: 10.5336/nurses.2022-88442
Article Language: EN
Full Text
ABSTRACT
 Objective: The aim of this study is to determine the emotional labor behavior of nurses who continue their education while working and its affecting factors. Material and Methods: The sample of the cross-sectional study consists of nursing graduate students who continue their education while working (n=173). Research data have been collected by ''descriptive information form'' and the HDEPS. Number, mean, percentage distribution, independent sample t-test/Mann-Whitney U test and one-way ANOVA/Kruskal-Wallis tests were used in the statistical analysis of the data. Results: The mean age of the nurses was 29.39±5.39, and 87.3% of them were women. Mean scores of the emotional labor behavior scale in nurses has been found like these; superficial behavior 3.87±0.50; in-depth behavior 3.94±0.46; and sincere behavior 4.04±0.57. The women's HDEPS in-depth behavior subscale average score was found to be significantly higher than that of men, while the HDEDS sincere behavior subscale score average of nurses working in private hospitals and receiving communication training was found to be significantly higher than the other groups. The HDEDS superficial behavior subscale mean score of the emergency service workers was significantly lower than the other groups; nurses working 40 hours or less per week had a significantly higher HDEPS superficial behavior subscale score than the other groups (p<0.05). Conclusion: It was concluded that the nurses showed the highest sincere behavior and the lowest superficial behavior, and that personal and professional factors were associated with emotional labor behavior.

Keywords: Nurse; emotional labor; postgraduate education
ÖZET
 Amaç: Bu araştırmanın amacı, çalışarak eğitimine devam eden lisansüstü eğitim alan hemşirelerin duygusal emek davranışı ve etkileyen faktörlerin belirlenmesidir. Gereç ve Yöntemler: Kesitsel tipte olan araştırmanın örneklemini çalışarak eğitimine devam eden hemşirelik lisansüstü öğrencileri oluşturmaktadır (n=173). Araştırma verileri Mayıs 2019-Aralık 2020 yılları arasında ''tanıtıcı bilgi formu'' ve Hemşirelerin Duygusal Emek Davranışı Ölçeği (HDEDÖ) kullanılarak yüz yüze toplanmıştır. Verilerin istatistiksel analizinde sayı, ortalama, yüzde dağılımı, independent sample t-test/Mann-Whitney U test ve one-way ANOVA/Kruskal-Wallis testleri kullanılmıştır. Bulgular: Araştırmaya katılan hemşirelerin yaş ortalaması 29,39±5,39 olup, %87,3'ü kadındır. HDEDÖ'nün alt boyut puan ortalamaları incelendiğinde yüzeysel davranış 3,87±0,50; derinlemesine davranışın 3,94±0,46; samimi davranışın 4,04±0,57 olduğu saptanmıştır. Kadınların HDEDÖ derinlemesine davranış alt ölçeği puan ortalaması erkeklerden, özel hastanede çalışan ve iletişim konusunda eğitim alan hemşirelerin HDEDÖ samimi davranış alt ölçeği puan ortalaması diğer gruplardan anlamlı düzeyde daha yüksek bulunmuştur. Acil servis çalışanlarının HDEDÖ yüzeysel davranış alt ölçeği puan ortalaması diğer gruplardan anlamlı düzeyde düşük; haftada 40 saat ve altı çalışan hemşirelerin HDEDÖ yüzeysel davranış alt ölçeği puan ortalaması diğer gruplardan anlamlı düzeyde daha yüksek bulunmuştur (p<0,05). Sonuç: Araştırmada, hemşirelerin en yüksek samimi davranış, en düşük ise yüzeysel davranış gösterdikleri, kişisel ve mesleki faktörlerin duygusal emek davranışı ile ilişkili olduğu sonucuna ulaşılmıştır.

Anahtar Kelimeler: Hemşire; duygusal emek; lisansüstü eğitim
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