Turkiye Klinikleri Journal of Forensic Medicine and Forensic Sciences

.: ORIGINAL RESEARCH
Dahili ve Cerrahi Kliniklerde Yatan Hastaların Hemşirelere Yönelik Şiddete İlişkin Görüşleri
Views on Violence Against Nurses of Patients Hospitalized in Internal and Surgical Clinics
Emel BAHADIR YILMAZa, Arzu KURŞUNb
aGiresun Üniversitesi Sağlık Bilimleri Fakültesi, Ebelik Bölümü, Giresun, TÜRKİYE
bGiresun Üniversitesi Sağlık Hizmetleri Meslek Yüksekokulu, Tıbbi Hizmetler ve Teknikleri Bölümü, Giresun, TÜRKİYE
Turkiye Klinikleri J Foren Sci Leg Med. 2021;18(1):21-7
doi: 10.5336/forensic.2020-79745
Article Language: TR
Full Text
ÖZET
 Amaç: Sağlık çalışanlarına yönelik şiddet, dünya çapında yaygın ve endişe verici bir olgu olarak tanımlanmakta ve önemli bir halk sağlığı sorunu olarak kabul edilmektedir. Bu nedenle bu çalışmada, dahili ve cerrahi kliniklerde yatan hastaların, hemşirelere yönelik şiddete ilişkin görüşlerinin değerlendirilmesi amaçlanmıştır. Gereç ve Yöntemler: Tanımlayıcı ve kesitsel türdeki araştırmanın örneklemini, bir devlet hastanesinin dahili ve cerrahi kliniklerinde yatmakta olan 373 hasta oluşturmuştur. Veriler, araştırmacılar tarafından hazırlanan anket formu ile toplanmıştır. Verilerin değerlendirilmesinde, sayı ve yüzde hesaplamaları kullanılmıştır. Bulgular: Araştırmamıza katılan hastaların yaş ortalaması 52,09±18,59'dur. Hastaların %8,0'ı, hastanede yattığı süre içinde kendisine bakım veren hemşirelerden biriyle sorun yaşamıştır. Hemşirelerle yaşanan bir sorunu çözmede, hastaların %1,3'ü fiziksel şiddetin, %4,3'ü sözel şiddetin ve %3,2'si psikolojik şiddetin bir çözüm yolu olarak kullanılabileceğini ifade etmişlerdir. Hastaların, hemşirelerin iyi iletişim kuramaması (%43,3), tecrübesiz olmaları (%23,4), hastaların sordukları soruları yanıtlamamaları (%23,4), çağırdıklarında hemen gelmemeleri (%26,6) ve hastaların öfkelerini kontrol etmede sorun yaşamaları (%30,0) sebebiyle sorun yaşadıkları belirlenmiştir. Sonuç: Hastaların, hemşirelere yönelik en çok sözel/psikolojik şiddete başvurdukları, şiddetin ortaya çıkmasında etkisiz hemşire iletişimi ile hastanın öfke kontrol probleminin etkili olduğu belirlenmiştir.

Anahtar Kelimeler: Hemşire personel; hemşire klinisyenler; şiddet
ABSTRACT
 Objective: Violence against health professionals is defined as a widespread and worrisome phenomenon in the world and is considered to be an important public health problem. Therefore, the aim of this study is to determine the views on violence against nurses of patients hospitalized in internal and surgical clinics. Material and Methods: The sample of the study consisted of 373 hospitalized patients in the internal and surgical clinics of a state hospital. Data were collected by the questionnaire prepared by researchers. In the evaluation of the data; number and percentage calculations were used. Results: The average age of the patients participating in our study is 52.09±18.59. 8.0% of the patients had a problem with one of the nurses who gave care to them during their hospitalization. To solve a problem with nurses, the patients stated that physical violence (1.3%), verbal violence (4.3%), and psychological violence (3.2%) could be used as a solution. The reasons patients experience problems were as follows: nurses who did not have effective communication skills (43.3%), who were inexperienced (23.4%), who did not answer the questions asked by the patients (23.4%), and who did not come immediately when they called (26.6%), and patients with anger control problems (30.0%). Conclusion: It was determined that the patients mostly used verbal/psychological violence against nurses, and nurses' ineffective communication and anger control problem of the patients were effective factors in the emergence of violence.

Keywords: Nursing staff; nurse clinicians; violence
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