Turkiye Klinikleri Journal of Health Sciences

.: ORIGINAL RESEARCH
Sağlık Sektöründe İş Yeri Şiddetinin Çalışanlara ve İş Yaşamlarına Etkilerinin Analitik Araştırması: Ölçeğin Türkçe Uyarlaması İle
Analytical Research of the Effects of Workplace Violence on Workers and Work Life in the Health Sector: With the Turkish Adaptation of the Scale
Yasemin ÇABUKa, S. Ahmet MENTEŞb
aTekirdağ İl Sağlık Müdürlüğü, Tekirdağ, Türkiye
bTekirdağ Namık Kemal Üniversitesi İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümü, Tekirdağ, Türkiye
Turkiye Klinikleri J Health Sci. 2022;7(2):554-64
doi: 10.5336/healthsci.2021-85371
Article Language: TR
Full Text
ÖZET
 Amaç: Şiddet, tüm zamanların ve tüm ulusların en önemli sorunlarından biridir. Özellikle iş yeri şiddeti, son zamanlarda gündemden düşmeyen bir konudur. Bu araştırma, sağlık sektöründe maruz kalınan iş yeri şiddeti türlerini, yaşanma sıklıklarını, en fazla maruz kalan kesimi, şiddet olaylarının sağlık çalışanları ve iş yaşamları üzerindeki etkisini, şiddet nedenlerini ve şiddet olayı sonrası yapılan kurumsal uygulamaları ortaya koymayı amaçlamaktadır. Gereç ve Yöntemler: Araştırma evrenini 682 kamu sağlık çalışanı oluşturmaktadır. Sağlık sektöründe yaşanılan iş yeri şiddetinin çalışanlar üzerindeki etkisini ölçen anketin Türkçe uyarlaması yapılmıştır. Ölçekte geçerlilik, güvenilirlik analizi, açıklayıcı faktör analizi, doğrulayıcı faktör analizi, betimsel analiz yapılmıştır. Araştırma hipotezleri, Pearson ki-kare, bağımsız örneklem t-testi, ANOVA testi ve 'post hoc' testlerinden Scheffe testi ile sınanmıştır. Bulgular: Son 2 yıl içerisinde sağlık çalışanlarının yarısından fazlası iş yerinde herhangi bir şiddet olayına maruz kalmıştır. Doktorlar, şiddete en fazla maruz kalan kesimdir. Maruz kalınan şiddet olaylarının çoğunluğu sözel şiddet olup en fazla hasta yakınları ve hastalar tarafından gerçekleştirilmektedir. Şiddet nedenleri arasında azalan oranda sırasıyla tedavide uzun bekleme süreleri, kişinin aldığı hizmetle ilgili hayal kırıklığı, hastanın bilgilendirme yetersizliği sayılmaktadır. Şiddete maruz kalan sağlık çalışanlarının iş yaşamları, olumsuz etkilenmektedir. Cinsel şiddete maruz kalanların iş yaşamı, sözel ve fiziksel şiddete 'mobbing'e maruz kalanlara oranla daha fazla etkilenmektedir. Sonuç: Özveri ve adanmışlık gerektiren sağlık sektöründe şiddet, çalışanların iş yaşamlarını önemli ölçüde etkilemektedir. Çalışanların iş motivasyonuna, işe bağlılığına ve performansına daha fazla olumsuz yansımaktadır.

Anahtar Kelimeler: Şiddet; mobbing; psikolojik şiddet; şiddet ve iş yaşamı; sağlık sektörü
ABSTRACT
 Objective: Violence is one of the most important problems of all times and all nations. Workplace violence is an issue that has not fallen off the agenda lately. This research aims to reveal the types of workplace violence exposed to in the health sector, their frequency, the most exposed group, the effects of violence on health workers and their work lives, the causes of violence and institutional practices after the violence event. Material and Methods: The population of the research consists of 682 public health workers. The Turkish version of the questionnaire was made. Validity, Reliability Analysis, Explanatory Factor Analysis, Confirmatory Factor Analysis, Descriptive Analysis were performed in the scale. Research hypotheses were tested with Pearson chi-square, independent sample t-test, ANOVA test and Scheffe test, one of the post hoc tests. Results: In the last two years, more than half of health workers have been exposed to any violence at work. Doctors are the group most exposed to violence. The majority of the violent incidents that are exposed are verbal violence and mostly perpetrated by paitens' relatives and patients. Among the causes of violence, long waiting times in treatment, disappointment with the service received, and the patient's inability to inform. The work lives of health workers who are exposed to violence are adversely affected. The work life of those who are exposed to sexual violence is affected more than those who are exposed to verbal and physical violence and mobbing. Conclusion: Violence in the health sector, which requires dedication and dedication, significantly affects the work lives of employees. It reflects more negatively on the work motivation, commitment and performance of the employees.

Keywords: Violence; mobbing; psychological violence; violence and work life; health sector
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