Turkiye Klinikleri Journal of Health Sciences

.: REVIEW
Sağlık Örgütlerinde Çatışmalar ve Yönetimi
Conflicts and Management in Health Organizations
Aygül YANIKa
aİstanbul Medeniyet Üniversitesi Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü, İstanbul, TÜRKİYE
Turkiye Klinikleri J Health Sci. 2021;6(1):155-71
doi: 10.5336/healthsci.2020-74929
Article Language: TR
Full Text
ÖZET
 Sağlık örgütlerinde, sağlık hizmetlerini etkileyen çatışmalar kaçınılmazdır. Çatışma, iki ya da daha fazla birey ya da grup arasında çeşitli nedenlerden kaynaklanan anlaşmazlık, uyumsuzluk, zıtlaşma ve birbirine ters düşme ögelerini içeren bir süreçtir. Bu çalışma, sağlık örgütlerinde çatışmanın doğası, çatışma nedenleri, çatışma türleri ve çatışma yönetimi yöntemlerinin açıklanarak, etkili çatışma yönetimine katkı sağlamak amacıyla yapılmıştır. Çalışma, literatür taraması yöntemiyle ilgili bilimsel kitaplar ve makalelerden yararlanılarak gerçekleştirilmiştir. Örgütlerde çatışmalar; karşılıklı bağımlılık, kaynak paylaşımı, amaç, algı, statü, yöneticilik tarzı, çıkar ve kişilik farklılıkları gibi pek çok nedenden kaynaklanabilir. Ortaya çıkan çatışmalar da çok çeşitlidir. Bu çatışmalar; işlevlerine, ortaya çıkış şekline, taraflara ve örgüt içindeki yerlerine göre gruplandırılabilir. Belirli oranda çatışmalar, örgütsel performansı olumlu etkiler. Önemli olan çatışmaların etkili olarak yönetilmesidir. Bu kapsamda, öncelikle çatışmalar analiz edilmeli ve sonra dört aşamalı genel çatışma yönetim modeli izlenmelidir. Çatışmaların yönetiminde; kişisel, örgütsel ve durumsal yöntemlerden yararlanılabilir. Bu çalışmanın, sağlık yöneticileri ve sağlık çalışanlarında çatışmalara farkındalığı artırması ve sağlık örgütlerinde etkili çatışma yönetimine ilişkin politika yapıcılara katkı sağlaması beklenmektedir.

Anahtar Kelimeler: Kurumsal çatışma; çatışma nedenleri; çatışma yönetimi
ABSTRACT
 Conflicts affecting health services are inevitable in health organizations. Conflict is a process that involves disagreement, incompatibility, opposition and inversion between two or more individuals or groups for various reasons. It is objectived to contribute to effective conflict management by explaining the nature of conflict, causes of conflict, types of conflict and methods of conflict management in health organizations in the study. This study was carried out by making use of scientific books and articles about the literature review method. Conflicts in organizations can arise from many reasons such as interdependence, resource sharing, purpose, perception, status, management style, interest and personality differences. The conflicts that occur are also very diverse. These conflicts can be grouped according to their functions, the way they appear, the parties and their places within the organization. To a certain extent, conflicts affect organizational performance positively. The important thing is to manage conflicts effectively. In this context, conflicts should be analyzed firstly and then the four-stage general conflict management model should be followed. Personal, organizational and situational methods can be used in the management of conflicts. It is expected to raise awareness of conflicts in healthcare managers and healthcare professionals and contribute to policy-makers on effective conflict management in health organizations of this study.

Keywords: Organizational conflict; causes of conflict; conflict management
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