Turkiye Klinikleri Journal of Nursing Sciences

.: ORIGINAL RESEARCH
Nursing Care Satisfaction and Readiness for Hospital Discharge States of Patients Hospitalized in Internal Medicine Clinics: Descriptive Cross-sectional Research Example
Dahili Kliniklerde Yatan Hastaların Hemşirelik Bakım Memnuniyeti ve Taburculuğa Hazır Olma Durumları: Tanımlayıcı Kesitsel Araştırma Örneği
Gülcan BAHÇECİOĞLU TURANa, Zülfünaz ÖZERb, Gülden ATANc
aDepartment of Nursing, Fırat University Faculty of Health Sciences, Elazığ, TURKEY
bDepartment of Nursing, İstanbul Sabahattin Zaim University Faculty of Health Sciences, İstanbul, TURKEY
cVan Yüzüncü Yıl University Faculty of Health Sciences, Van, TURKEY
Turkiye Klinikleri J Nurs Sci. 2021;13(4):947-57
doi: 10.5336/nurses.2021-81438
Article Language: EN
Full Text
ABSTRACT
 Objective: This descriptive and cross-sectional study was conducted to evaluate the nursing care satisfaction and readiness for hospital discharge of patients hospitalized in internal medicine clinics. Material and Methods: The universe of this study consisted of patients treated in the internal clinics of Atatürk University hospital between May and September 2019. The sample of the study, on the other hand, consisted of 372 patients aged 18 and over who did not have hearing, vision and mental problems, voluntarily accepted to participate in the study, had cognitive competence to answer the questions. The data were collected by using 'personal information form', 'Newcastle Nursing Care Satisfaction Scale', and 'Readiness for Hospital Discharge Scale'. Results: It was found that average age of the patients in the study was 58.7±17.5 years; 50.8% were male, 29.8% were illiterate, 90.6% were married, 78.5% had a moderate level of income, 59.4% were hospitalized from the outpatient clinics and 70.7% were very satisfied with nursing care. Average nursing care satisfaction of the patients was found to be 88.23±12.5. Readiness for hospital discharge total score of the patients was 6±1.99 and the highest score was taken from expected support sub-dimension (9.05±1.83), while the lowest score was taken from knowledge (4.18±4.15) sub-dimension. A statistically significant inverse relationship was found between the age and number of hospitalizations of the patients and the total score of the Readiness for Hospital Discharge Scale, personal care and coping skills sub-dimension scores (p<0.05). Conclusion: It was found that the patients had high nursing care satisfaction levels and that they were not sufficiently ready for discharge.

Keywords: Care satisfaction; nursing care satisfaction; patient; readiness for discharge
ÖZET
 Amaç: Bu çalışma, dahili kliniklerde yatan hastaların hemşirelik bakım memnuniyeti ve taburculuğa hazır olma durumlarının değerlendirilmesi amacıyla tanımlayıcı ve kesitsel olarak yapılmıştır. Gereç ve Yöntemler: Bu çalışmanın evrenini, Mayıs 2019 ve Eylül 2019 tarihleri arasında Atatürk Üniversitesi hastanesinin dahili kliniklerinde tedavi gören hastalar oluşturmuştur. Çalışmanın örneklemini ise işitme, görme ve zihinsel problemi bulunmayan, çalışmaya katılmayı gönüllü olarak kabul eden, soruları yanıtlayabilecek bilişsel yeterliliğe sahip, 18 yaş ve üzerinde olan 372 hasta oluşturmuştur. Veriler, 'kişisel bilgi formu', 'Newcastle Hemşirelik Bakımından Memnuniyet Ölçeği' ve 'Taburcu Olmaya Hazır Olma Ölçeği' kullanılarak toplanmıştır. Bulgular: Çalışmaya katılan hastaların yaş ortalaması 58,7±17,5 olup, %50,8'inin erkek, %29,8'inin okuryazar olmadığı, %90,6'sının evli, %78,5'inin gelir düzeyinin orta olduğu, %59,4'ünün hastaneye poliklinikten yatış yaptığı ve %70,7'sinin hemşirelik bakımından çok memnun oldukları saptanmıştır. Hastaların hemşirelik bakım memnuniyetinin 88,23±12,5 olduğu bulunmuştur. Hastaların taburculuğa hazır olma durumlarının toplam puanı 6±1,99 olup; en yüksek puanın beklenen destek (9,05±1,83) alt boyutundan, en düşük puanın ise bilgi (4,18±4,15) alt boyutundan alındığı saptanmıştır. Hastaların yaşı ve hastaneye yatış sayısı ile Taburcu Olmaya Hazır Olma Ölçeği toplam puanı, kişisel bakım ve baş etme becerisi alt boyut puanı arasında istatistiksel olarak önemli ters yönlü bir ilişki bulunmuştur (p<0,05). Sonuç: Hastaların, hemşirelik bakım memnuniyetinin yüksek olduğu ve taburculuğa yeteri kadar hazır olmadıkları bulunmuştur.

Anahtar Kelimeler: Bakım memnuniyeti; hemşirelik bakımı memnuniyeti; hasta; taburculuğa hazır olma
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