Turkiye Klinikleri Journal of Health Sciences

.: ORIGINAL RESEARCH
Evaluation of the Efficacy of a Communication Skills Training Course for Paramedic Students in Turkey
Türkiye'de İlk ve Acil Yardım Programı Öğrencilerine Verilen İletişim Becerileri Dersinin Etkinliğinin Değerlendirilmesi
Meltem ORALa, Nurgül KARAKURTa
aDepartment of Health Care Services, Atatürk University Health Services Vocational College, Erzurum, TURKEY
Turkiye Klinikleri J Health Sci. 2021;6(2):187-94
doi: 10.5336/healthsci.2020-75663
Article Language: EN
Full Text
ABSTRACT
 Objective: It is especially important that communication between patients and paramedics is clear and effective as they are the first healthcare professionals to arrive at the scene of a crisis and provide emergency medical services. The aim of this study was to evaluate the efficacy of a communication skills training course for paramedic students. Material and Methods: The study used one-group pretestposttest research design to determine the effectiveness of a 14-week communication skills training course on second year paramedic students attending a Vocational School of Health Services. The students completed a socio-demographic information data sheet and the Communication Skills Inventory prior to and after the communication skills course. Results: Fifty-two paramedic students participated in the study. The age of the participants ranged from 18 to 25 years and they were predominantly female (75%). A paired-samples t-test was conducted to compare the scores prior to and after the communication skills training course. The results of the study showed that there was a significant increase in the participants' communication skills both on the total scores after the 14-week communication skills training course (p< 0.001) as well as on their cognition (p=0.023), emotion (p=0.028) and behaviour (p=0.002) subscale scores. The average of communication skills scores of participants before the training was X=159.88 (σ=11.46) and X ̅=165.31 (σ=11.45) after the training. Conclusion: The results suggest that the communication training course offered may be effective in increasing the paramedic students' communication skills.

Keywords: Sağlık hizmetleri; iletişim becerileri; paramedik
ÖZET
 Amaç: Sağlık alanında çalışan bireylerin, iyi iletişim becerilerine sahip olmaları gerekmektedir. Özellikle acil durumlarda kriz mahallîne ilk ulaşan ve acil bakım hizmeti veren paramediklerin ise hastalarla aralarındaki iletişimin açık ve etkili olması önemlidir. Bu araştırmada, ilk ve acil yardım programı öğrencilerine verilen iletişim becerileri dersinin etkinliğinin değerlendirilmesi amaçlanmıştır. Gereç ve Yöntemler: Bu çalışmada, Sağlık Hizmetleri Meslek Yüksekokulunda öğrenim gören 2. sınıf ilk ve acil yardım öğrencilerinde 14 haftalık iletişim becerileri dersinin etkinliğini belirlemek amacıyla tek grup ön-test-son-test araştırma deseni kullanılmıştır. Öğrencilerden iletişim becerileri dersi öncesinde sosyodemografik bilgi formunu ve ders öncesi ve sonrasında ise İletişim Becerileri Envanterini doldurmaları istenmiştir. Bulgular: Çalışmaya 52 ilk ve acil yardım programı öğrencisi katılmıştır. Katılımcıların yaşları 18- 25 arasında değişmekte olup, ağırlıklı olarak kadındır (%75). İletişim becerileri dersi öncesi ve sonrasında puanları karşılaştırmak için bağımlı örneklem t-testi uygulanmıştır. Çalışmanın sonuçları, 14 haftalık iletişim becerileri dersi sonrasında katılımcıların hem toplam iletişim becerileri puanlarında (p< 0,001) hem de zihinsel p=0,023, duygusal (p=0,028) ve davranışsal (p=0,002) alt ölçek puanlarında anlamlı bir artış olduğunu göstermiştir. Eğitim öncesi katılımcıların iletişim becerileri puan ortalamaları X=159,88 (σ=11,46), eğitimden sonra ise X ̅=165,31 (σ=11,45) olmuştur. Sonuç: Bu çalışmanın sonuçları, verilen iletişim becerileri dersinin ilk ve acil yardım programı öğrencilerinin iletişim becerilerini artırmada etkili olabileceğini göstermektedir.

Anahtar Kelimeler: Health services; communication skills; paramedic
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