Turkiye Klinikleri Journal of Dental Sciences

.: ORIGINAL RESEARCH
Diş Hekimliği Fakültesi Çalışanlarının Performansı ve Verimliliği: Analitik Araştırma
Performance and Productivity of Workers in the Faculty of Dentistry: An Analytical Research
Lütfiye TEKPINARa , Makbule Tuğba TUNÇDEMİRb , Aysun YEŞİLTAŞa
aNecmettin Erbakan Üniversitesi Nezahat Keleşoğlu Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü, Konya, Türkiye
bNecmettin Erbakan Üniversitesi Diş Hekimliği Fakültesi, Protetik Diş Tedavisi AD, Konya, Türkiye
Turkiye Klinikleri J Dental Sci. 2025;31(3):449-59
doi: 10.5336/dentalsci.2025-108419
Article Language: TR
Full Text
ÖZET
 Amaç: Bu çalışmada diş hekimliği hizmetlerinde görev alan sağlık personelinin performans ve verimliliklerini etkileyen faktörler ile performans ve verimlilik ilişkisinin değerlendirilmesi amaçlanmıştır. Gereç ve Yöntemler: Araştırma analitik bir çalışmadır. Konya'da bir diş hekimliği hastanesinde görev yapan personeller bu araştırmanın evrenini oluşturmaktadır. Çalışmada örneklem seçimi yapılmamış evrenin tamamına ulaşmaya çalışılmıştır. 195 kişilik evrenin %76'sına ulaşılmış ve 149 çalışan araştırmaya dâhil edilmiştir. Araştırmada veriler Kişisel Bilgi Formu, Verimliliğe İlişkin Tutum Ölçeği ve İşgören Performansı Ölçeği aracılığı ile toplanmıştır. Verilerin analizinde tanımlayıcı istatistikler, Mann-Whitney U testi ve Kruskal-Wallis testi kullanılmıştır. Bulgular: Katılımcıların %55,7'si çalışma ortamının sağlık çalışanları açısından güvenli olduğunu, %35,6'sı ergonomik olmadığı, %30,9'u ise kısmen ergonomik olduğunu belirtmiştir. Çalışma koşullarını ergonomik bulanların ise mesleğe bağlılıklarının daha yüksek olduğu tespit edilmiştir. Katılımcıların meslekte çalışma süresi değişkenine göre mesleğe bağlılık (p=0,004), işin talepleri (p=0,011), ekip çalışması (p=0,000), verimlilik (p=0,000) ve performans (p=0,049) düzeyleri arasında istatistiksel olarak anlamlı bir farklılık belirlenmiştir. Çalışanların verimliliği ile performans toplam puan ortalamaları arasında pozitif yönde düşük düzeyde ilişki saptanmıştır (p<0,001). Buna göre katılımcıların performansları arttıkça verimliliklerinin de arttığı belirlenmiştir. Sonuç: Çalışma ortamını kısmen güvenli bulan ve güvenli bulmayanların verimlilik düzeylerinin düşük olduğu görülmüştür. Altı yıl ve üzeri çalışan bireylerin verimlilik ve performans düzeyleri daha yüksektir. Katılımcıların performansları arttıkça verimlilikleri de artmaktadır. Verimliliğin aynı zamanda ekip çalışmasını, mesleğe ve kuruma bağlılığı da etkilediği görülmektedir.

Anahtar Kelimeler: Verimlilik; iş performansı; diş hekimliği; sağlık çalışanı
ABSTRACT
 Objective: The aim of this study was to assess the factors that influence the performance and productivity of health professionals working in dental services and the effect of performance on productivity. Material and Methods: This is an analytical study. The universe of the research consists of the personnel working in a dental hospital in Konya. In the study, no sample selection was made and an attempt was made to reach the entire universe. 76% of the universe of 195 was reached and 149 employees were included in the study. The data of the study were collected through the Personal Information Form, the Attitude Scale towards Productivity and the Employee Performance Scale. Descriptive statistics, Mann-Whitney U test and Kruskal-Wallis test were used to analyse the data. Results: 55.7% of participants said the working environment for healthcare workers was safe, 35.6% said it was not ergonomic and 30.9% said it was partially ergonomic. It was found that those who considered the working conditions to be ergonomic were more committed to the profession. A statistically significant difference was found between the participants' levels of commitment to the job (p=0.004), job demands (p=0.011), teamwork (p=0.000), productivity (p=0.000) and performance (p=0.049) according to the variable of length of service in the job. A positive low-level relationship was found between employees' productivity and their average total performance score (p<0.001). Accordingly, it was determined that as the participants' performance increased, their productivity also increased. Conclusion: It has been observed that those who find the working environment partly safe and those who do not find it safe have low productivity levels. People who have worked for 6 years or more have higher productivity and performance levels. As people's performance increases, so does their productivity. It is observed that productivity also affects teamwork, commitment to the profession and the institution.

Keywords: Efficiency; work performance; dentistry; health personel
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