Turkiye Klinikleri Journal of Nursing Sciences

.: ORIGINAL RESEARCH
Defining the Intercultural Communication Apprehensions and Patient Safety Attitudes of Healthcare Professionals: A Descriptive and Correlational Study
Sağlık Profesyonellerinin Kültürlerarası İletişim Kaygıları ve Hasta Güvenliği Tutumlarının Belirlenmesi: Tanımlayıcı ve Korelasyonel Bir Araştırma
Gamze TUNÇER ÜNVERa , Mahmut KAHRAMANb
aOndokuz Mayıs University Faculty of Health Science, Department of Nursing Administration, Samsun, Türkiye
bŞanlıurfa Training and Research Hospital, Department of Support and Quality Services, Şanlıurfa, Türkiye
Turkiye Klinikleri J Nurs Sci. 2025;17(1):195-204
doi: 10.5336/nurses.2024-104031
Article Language: EN
Full Text
ABSTRACT
 Objective: To determine healthcare professionals' intercultural communication apprehension and patient safety attitudes and to examine the correlation between them Material and Methods: The study, which was cross-sectional, correlational and descriptive, was conducted with 390 nurses, physicians and midwives across Türkiye. The data of the study were collected with the ''Participant Information Form'', ''Intercultural Communication Apprehension Scale'', and ''Patient Safety Attitude Questionnare''. The collected data were analysed using descriptive statistics, comparisons, reliability and normality tests, correlation and regression analysis. Results: The ''Intercultural Communication Apprehension Scale'' total score of the participants was 47.28±4.33, and the ''Patient Safety Attitude Questionnaire'' score was 151.84±31.79. While there was a negative (r=-0.173; p<0.01) relationship between the Intercultural Communication Apprehension Scale score and the ''Job satisfaction'' sub-dimension of the Patient Safety Attitude Scale; Intercultural Communication Apprehension Scale score ''Stress recognition'' (r=0.220; p<0.01), ''Work conditions'' (r=0.104; p<0.05). A positive relationship was found between the sub-dimensions. Conclusion: As a result of the study, the participants were found to have a moderate level of communication apprehension and show low patient safety attitudes in general. It was concluded that intercultural communication concerns of participants, job satisfaction, which are subscales of patient safety attitudes, stress recognitions, and evaluations of working conditions are related.

Keywords: Communication; cultural competency; health occupations; patient safety
ÖZET
 Amaç: Bu çalışmanın amacı, sağlık profesyonellerinin kültürlerarası iletişim kaygıları ile hasta güvenliği tutumlarını belirlemek ve aralarındaki ilişkiyi incelemektir. Gereç ve Yöntemler: Kesitsel, ilişki arayıcı ve tanımlayıcı olarak gerçekleştirilen bu çalışma, Türkiye genelinde görev yapan 390 sağlık hemşire, doktor ve ebe ile yürütülmüştür. Araştırmanın verileri; ''Katılımcı Bilgi Formu'', ''Kültürlerarası İletişim Kaygısı Ölçeği'' ve ''Hasta Güvenliği Tutum Ölçeği'' ile toplanmıştır. Verilerin istatistiksel analizinde; tanımlayıcı istatistikler, karşılaştırmalar, güvenilirlik ve normallik testleri, korelasyon ve çoklu doğrusal regresyon analizi kullanılmıştır. Bulgular: Katılımcıların ''Kültürlerarası İletişim Kaygısı Ölçeği'' toplam puan ortalaması 47,28±4,33, ''Hasta Güvenliği Tutum Ölçeği'' toplam puan ortalaması ise 151,84±31,79 olarak belirlenmiştir. Kültürlerarası İletişim Kaygısı Ölçeği puanı ile Hasta Güvenliği Tutum Ölçeği alt boyutlarından ''İş doyumu'' alt boyutu arasında negatif bir ilişki bulunurken (r=-0,173; p<0,01); Kültürlerarası İletişim Kaygısı Ölçeği puanı ''Stresi tanılama'' (r=0,220; p<0,01), ve ''Çalışma koşulları'' (r=0,104; p<0,05) alt boyutları arasında pozitif bir ilişki bulunmuştur. Sonuç: Çalışmanın sonucunda, katılımcıların genel olarak orta düzeyde iletişim kaygısına sahip oldukları ve düşük hasta güvenliği tutumu gösterdikleri görülmüştür. Katılımcıların kültürlerarası iletişim kaygıları, hasta güvenliği tutumlarının alt boyutları olan iş doyumu, stresi tanılama ve çalışma koşulları ile ilişkili olduğu sonucuna varılmıştır.

Anahtar Kelimeler: İletişim; kültürel yetkinlik; sağlık profesyonelleri; hasta güvenliği
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